Sigh....FanFire

[Marion]

I ordered the poster.....sigh...:jpshakehead:.....


Dear Marion,

Thank you for shopping with FanFire. We regret that the item you
requested...

Tom Petty Runnin' Down A Dream Movie Poster Pre-Order*

...is not available at this time. Demand for this item has been greater than
anticipated. We will ship your merchandise out as soon as we receive more in
stock. We expect more within 3-4 weeks. We value your business and thank you
for your patience.

If you have any questions, please contact us at orderhelp@FanFire.com (orderhelp@FanFire.com) or one
of the following numbers: 1-800-767-7160 or 1-916-350-2016. (Please be sure
to include a copy of this email any reply.)

Sincerely,
Tammy
FanFire.com Customer Service

[nurktwin]

that figures

[emmie]

No kidding lol.

[TheWildOne]

I received the same letter regarding the poster and DVD set that I ordered.

[LizzieB]

Hmmmm...I haven't received the email for the poster and book that I ordered. Now I'll be waiting for the other shoe to drop.

[AmyLou]

Oh and, BTW - we'll keep your payment and just send you the poster when we feel like it....

sorry marion! :(

[KansasPettyFan]

What did they do? Print up 6 of them. Geez.

[Echosoftom]

^ I know Teresa. That just kills me. Everything with them is on back order. Why don't you order enough of the freakin' item to begin with?
Fanfire sucks! :mad:

[Ladywiz]

Oh MAN am I glad I read this thread when I did! Because the next place online I was headed was to order some stuff from Fanfire......GEEZ!

But THANKS for the heads up, Marion!

[Mudcrutch]

there is a pretty easy solution.

do not buy anything from fanfire. doing that has saved me hours of headaches.

[Marion]

But I want the poster so I will wait. It's not like you can run down to Walmart and get it.

[Mudcrutch]

well it becomes a sort of chicken or the egg sort of conundrum. if people keep buying stuff why will they change how they operate? they have to see that sales are hurting due to customer service -- then they might improve upon it.

[Marion]

They don't care. It's not worth the hassle to boycott. I'll just come here and complain about them! :003:

[Iwazzabadboy]

I got suckered also..New tee and the poster like the 1st day they were available last week,,Today I get the dreaded backorder email..YIKES!!!!!!! C'mon,,How the FUK can they be out already?

[Doxiejoe]

Sounds like typical fanfire....that sucks.

[agirl]

Figures. I still haven't received my Comm. ticket for the concert a year ago.

[Doxiejoe]

^LOL! Me neither!

[Ladywiz]

well it becomes a sort of chicken or the egg sort of conundrum. if people keep buying stuff why will they change how they operate? they have to see that sales are hurting due to customer service -- then they might improve upon it.

As long as Fanfire is the only place to buy certain TPatH merchandise (posters, tshirts, etc. not music or DVDs) fans are gonna keep buying. Fanfire obviously knows this. As my hubby likes to say, "They got us by the shorties!" :013:
What we need is another outlet for this stuff...but who's gonna help us?

[WildflowerNJ]

I'm sorry, Marion....

[Flower]

Demand for this item has been greater than
anticipate. NO Kidding!

[Mudcrutch]

As long as Fanfire is the only place to buy certain TPatH merchandise (posters, tshirts, etc. not music or DVDs) fans are gonna keep buying. Fanfire obviously knows this. As my hubby likes to say, "They got us by the shorties!" :013:
What we need is another outlet for this stuff...but who's gonna help us?

if we all stop buying and start complaining -- then maybe we can get somewhere. i have already done both and will continue to complain until it gets better. Maybe I should post a sample letter so we all can use it.

[surfnburn]

Demand for this item has been greater than anticipated. NO Kidding!


They should have anticipated it, huh?